AUTHORISATION PROCEDURES

AUTHORISATION PROCEDURES

AFTER HOURS AUTHORISATION PROCEDURE This is the only exception to the pre-authorisation policy

Should repairs to an ambulance be required during a weekend, holiday or outside normal business hours and an authorisation number is required, notify Fleet Operations at 1-877-652-7465 with a detailed message stating: o Service centre name o Contact person and phone number A Fleet Inspector will contact the service centre the next working day to verify receipt of the phone message and obtain full details of the repair. At this time an authorisation number will be issued provided Fleet Operations policies have been followed. NOTE: Manufacturer’s new vehicle and parts warranties apply to ambulances. Service centres are expected to identify OEM warrantable repairs and honour all applicable parts and labour warranties. ACCIDENT REPAIR AUTHORISATION Before a Fleet Inspector can issue an authorisation for accident repairs Fleet Operations must have the accident estimate(s) and a complete accident report from the applicable Unit Chief or designate. Completed reports and estimates must be e mailed to EHSFleetAdmin@bcehs.ca or faxed 250-952-0275 to Fleet Operations . In select areas Fleet Operations, has established a contract for auto body repair. This will reduce the need for Unit Chiefs or Fleet Designate, to attain three competitive repair estimates or an ICBC repair estimate. Contact Fleet Operations at 1-877-652-7465 to learn if there is a contracted body shop in your geographic area. Once the accident report and (in some cases three repair estimates ) are sent to Fleet Operations , call our Authorisation line for authorisation to proceed with repairs. Service Centre - before repairing damaged fender flares, door mirrors or bumpers, etc..: o Any damage due to collision requires authorisation from Fleet Operations. o Remind the Unit Chief or crew member that unreported damage to Fleet Operations will result in a delay in repairs that may keep the vehicle out of service. o If unsure of the cause of damage, contact Fleet Operations for direction 1-877-652-7465 Body Shop – Before repairing any accident damage: o Complete an ICBC accredited estimate with pictures and email it to Fleet.Inspectors@bcehs.ca o Wait for Authorisation or further direction from Fleet Operations GLASS REPLACEMENT AUTHORISATION The Unit Chief must obtain three (local) glass replacement quotes by telephone. Fax, phone, or e-mail the quotes to Fleet Operations to obtain an authorisation number. In locations where there are less than three windshield suppliers available to provide quotes Fleet Operations will provide authorisation to the lowest qualified bidder – o BCEHS unit number o Odometer reading o A brief description of the repairs required

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